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Client Engagement Kellie Parks, CPB Client Engagement Kellie Parks, CPB

Creating a Great Client Experience for Tax Filing

My corporate and personal tax experience is a calm and, dare I say, enjoyable (almost) one.

My tax dude, Mike, sends a Typeform , I fill in only new/changed info.

Then he sends a Karbon checklist, which auto-nags me to get my shit into him - including warnings of the consequences of missing his deadlines.

Next up is an Ignition engagement with the option to pay for and schedule a tax planning meeting - right, this is extra and I have to commit to it with my wallet.

He uses RightSignature for me to sign off on my tax returns.

All of it is automagical!

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Client Engagement, Musings Kellie Parks, CPB Client Engagement, Musings Kellie Parks, CPB

Communications Disconnect

It’s interesting times for clear directions.

I’m going to preface this discussion with I wouldn’t want to be making Covid decisions for the masses & imparting them. I have the utmost empathy and admiration for anyone trying to keep us safe from our silly selves. And I am more than happy to follow whatever directives I can figure out - I’ll do my part willingly.

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Client Engagement Kellie Parks, CPB Client Engagement Kellie Parks, CPB

Be the Valium…

My husband, Jeff Parks, is a fly fishing guide for Calmwaters Fly Fishing and he has a client that he guides regularly. He has many actually, but this one has a particularly important, stressful job (he saves lives – literally) and fishing is his outlet.

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